How to Fix DNS Address Error on Samsung Smart TV

Understanding DNS Address Error on Samsung Smart TV

A DNS address error on a Samsung Smart TV can be frustrating, impacting your capability to stream content or access online services. This error usually occurs when your TV cannot connect to the internet due to incorrect network settings, problems with your router, or issues with the DNS server itself.

Common Symptoms of DNS Address Error

You might encounter one of several symptoms when there’s a DNS error on your Samsung Smart TV:

  • Failure to connect to the internet despite the TV being connected to the router.
  • Inability to load streaming services like Netflix, Hulu, or YouTube.
  • Messages such as Network not connected or Error_code: 012.

Steps to Fix DNS Address Error on Your Samsung Smart TV

Resolving DNS issues involves several troubleshooting steps, from simple restarts to adjusting your network settings.

Restart Your Devices

Often, a simple restart can solve connectivity issues:

  • Turn off your TV and unplug it from the power source for about one minute.
  • Restart your router and modem by unplugging them from the power source for at least 30 seconds.
  • Plug everything back in and check if the DNS error persists.

Check DNS Settings on Your TV

If a reboot doesn’t help, you may need to manually set the DNS server on your Samsung Smart TV:

  1. Press the ‘Menu’ button on your remote control.
  2. Navigate to ‘Network’ -> ‘Network Status’ and wait for your TV to finish the network test.
  3. Go back to ‘Network’, and select ‘Network Settings’ then ‘Start’.
  4. Choose your network and enter the password (if it’s a secured network).
  5. Set the IP Settings from ‘DHCP’ to ‘Enter manually’.
  6. Input a public DNS server – Google’s DNS (8.8.8.8 for the primary and 8.8.4.4 for the secondary) is a reliable choice.
  7. Save the settings and restart your TV.

Update Your Samsung Smart TV’s Firmware

Outdated firmware might also cause DNS issues:

  • Go to ‘Settings’ from your home screen.
  • Select ‘Support’, then ‘Software Update’, and choose ‘Update Now’.
  • The TV will search for updates and install them automatically if available.
  • Restart your TV after the update.

Change DNS Settings on Your Router

If adjusting the DNS on your TV doesn’t work, changing it directly on your router might help:

  1. Log into your router’s web interface (usually by typing 192.168.1.1 or 192.168.0.1 in your browser).
  2. Find the DNS settings under Internet or WAN settings.
  3. Set the DNS servers to a public DNS like Google’s or OpenDNS (208.67.222.222 for the primary and 208.67.220.220 for the secondary).
  4. Save the changes and restart your router.

Contact Your ISP or Samsung Support

If you’ve tried all the above steps and still encounter the DNS error, there might be a deeper issue. Contact your Internet Service Provider to check if there are any problems on their end. Additionally, Samsung Support can offer troubleshooting specific to your TV model.

Additional Resources

  • Samsung Support: This is the official support page for all Samsung products, providing troubleshooting guides, firmware updates, and customer service contact information.
  • Google Public DNS: Google’s Public DNS provides both enhanced speed and reliability for your internet connection.
  • OpenDNS: OpenDNS offers additional features like phishing protection along with DNS resolution and is widely used in businesses and homes.

Conclusion

Fixing a DNS address error on your Samsung Smart TV mainly involves checking the network settings and ensuring that your devices are up to date. Here are recommendations for different user scenarios:

  1. Home users: Try restarting devices and manually setting the DNS to a public server like Google or OpenDNS.
  2. Tech-savvy users: Explore router settings to set a static DNS and consider firmware updates for both router and TV.
  3. When all else fails: Contact Samsung support or your ISP for more in-depth troubleshooting and observe if there are service-wide issues impacting DNS resolution.

FAQ

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